Complaint Mechanism Super User 12 July 2011 Description : Society : Apply the complaint by Direct Report, Complaint Box, Telephone, SMS, Internet/Website BPMP2T : Received the Public Complaints. Discuss : To analize the cause by involving the Related Technical Affairs, if it is needed. Direct/Field Checking : Do the act and verification Response : Decide the act and give the information to the complainer/request person Prev